Frequently asked questions
Adding an item to your shopping cart does not reserve the stock for that item. Stock is only reserved upon the completion of the order process.
Therefore, if another customer completes their order before you do, the item may sell out depending on stock availability.
Additionally, if an item remains in your cart for an extended period, the stock status, price, or other conditions may change by the time you place your order. We kindly ask for your understanding.
Please note that we cannot accept changes to your order after it has been completed.
It is possible to change the shipping address before the item is shipped.
If you need to change the delivery address due to an address error or a recent move, please contact us through the inquiry form, providing your order number.
Please note that address changes cannot be made after the item has been shipped. Thank you for your understanding.
We do not offer gift wrapping services.
You can cancel your order before it is shipped.
Please contact us through the inquiry form, including your order number.
Generally, we have a no-claims, no-returns policy.
However, if there is a significant defect in the product that was not described, we will address the issue. We do not accept returns or exchanges for customer convenience.
For more details, please refer to our "Return Policy."
If the package is returned due to unpaid customs duties, prolonged absence, or refusal to accept the delivery, we will charge you for the round-trip shipping costs incurred. If you request a reshipment, additional shipping charges will apply. Please note that in some cases, we may not be able to offer a refund, so please ensure you are able to receive the package.
For more details, please refer to our Shipping Policy.
You can choose from the following payment methods:
- Credit Card (VISA, JCB, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
Shop Pay is a payment service provided by our online shop system.
If you register your email address and mobile phone number with Shop Pay, you can easily make payments the next time you make a purchase by simply entering a six-digit code sent to your mobile phone number via SMS. There is no need to enter your shipping or credit card information again.
Changes to the information registered with Shop Pay cannot be made on our site.
Please log in to Shop Pay and make the changes yourself.
The delivery time for products varies depending on the sales event.
Especially during pre-orders, production may begin after the order is received, so the shipping period typically takes 1 to 3 months after the order.
Please note that we are a small team handling both product creation and operations, so it may take some time to ship your order. Thank you for your understanding.
You cannot specify a delivery date and time.
We are unable to provide individual answers regarding the release dates of products. Information about upcoming products is shared on our social media, so please check there for updates.
We are currently unable to respond individually to inquiries regarding requests for resale or made-to-order production.
However, we will provide detailed information about dates on the "Announcements" section of our shop's homepage whenever possible. Additionally, updates about resale or made-to-order availability will be shared on our social media channels, so please check those for information.
We also offer a mailing list that notifies you via email when items are restocked. Please register through the product page of your desired item.
We are unable to provide individual responses regarding the resale or restocking of products.
However, we will provide detailed information about dates on the "Announcements" section of our shop's homepage whenever possible. Additionally, updates about resale or made-to-order availability will be shared on our social media channels, so please check those for information.
We also offer a mailing list that notifies you via email when items are restocked. Please register through the product page of your desired item.